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Empathy in Action: How To Listen Actively and Connect on a Deeper Level


In this episode of The Optimistic American Show, host Paul Johnson, Dr. Emily Bashah, and Dr. Mark Goulston, they discussed various topics on leadership, communication, and emotional intelligence. They started by emphasizing the importance of self-awareness as a crucial foundation for effective leadership. They also delved into the concept of psychological safety and its role in fostering trust, collaboration, and innovation in teams. Dr. Goulston shared his insights on how to handle difficult conversations and navigate through conflict, while Dr. Bashah shared her perspective on how to communicate assertively and empathetically in a diverse and inclusive workplace. The guests also discussed the impact of technology on communication and how to balance the benefits and drawbacks of remote work. Finally, they gave practical tips on how to develop emotional intelligence and leadership skills, such as seeking feedback, practicing active listening, and cultivating resilience. Overall, the episode provided valuable insights and actionable advice for anyone who wants to become a better leader and communicator.

Here are some key points:

  • Focus on empathy to connect with others and build relationships.

  • Identify your own values and ensure they align with your actions and decisions.

  • Mindfulness and self-reflection are important tools for personal growth.

  • Gratitude can improve mental and physical health.

  • Adopt a growth mindset to achieve your goals and overcome challenges.

  • Recognize and address limiting beliefs that may be holding you back.

  • Prioritize self-care and mental health, especially during challenging times.

  • Address conflicts directly and respectfully to find a resolution.

  • Understand the power of body language and nonverbal communication in personal and professional interactions.

  • Continuous learning and personal development are key to achieving success and fulfillment in life.

How does this fit in the Hierarchy of Agency?

LEVERAGE POWER! It is important to remain resilient and strong through challenges. Very similar to Mark’s message, and their conversation, the need to be strong, disciplined and focused is important in order to achieve success and create a positive change. We do this through leveraging our personal power and committing to the long game, we can build this resilience, make informed decisions, and ultimately achieve our goals while maintaining our integrity.

Read More About The Hierarchy of Agency Here!


Don't Forget To Watch The Podcast!


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